Shipping policy

Shipping Policy

At Soulwork, every order is handled with care and intention. We are committed to getting your items to you as quickly and smoothly as possible.

Processing Time
Orders are typically processed within 2–5 business days. During high-demand periods (such as new drops), processing times may be slightly longer.

Shipping Time
Once your order has been shipped, estimated delivery times are:

• U.S. Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that shipping times may vary depending on your location and carrier delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Delays & Issues
Soulwork is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout. Please double-check your address before placing your order.

If your package is lost or significantly delayed, contact us and we will do our best to assist you.

Incorrect Address
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the package.

Contact
For any shipping questions or concerns, please reach out to us in our contact section. 

Final Note
Thank you for supporting Soulwork. Every order helps push the mission forward, and we’re grateful to have you be a part of it.